Product information
Return Policy
- Timeframe: Returns are accepted within 7 days of delivery for orders placed outside sale periods.
- Non-Returnable Products: Due to hygiene standards, we don’t accept returns on certain items, including boxers, bodysuits, crop tops, tank tops, and stationery items like stickers/badges.
- Condition: Items must be in their original, unwashed condition with all tags attached.
- Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).
- Defective Products: If you've received a defective item, please email unboxing videos and photos via the App or Website, and our Customer Experience Team will assist through +91-8861533548 or care@benekleed.com
Return Charges & Refunds
- Shipping Charges (INR 100) are Non-Refundable for COD. No other charges are issued.
- Refund Method: Refund is to be issued to your original source of payment method as soon we receive the confirmation of picking up the product. Instant Refund to be issued for Namma Bengaluru people, within the same day of returning the product.
- For UPI orders, refund is instant. For other prepaid transactions, expect your reimbursement within 3-4 days. If it takes longer, hit us up on WhatsApp for speedy help at +91-8861533548
Exchange Policy
- Timeframe: Exchanges are accepted within 7days of delivery for orders placed outside sale periods.
- Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to your original source of payment.
- The above policies are the same for our New IN / Exclusive collection as well.
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For Namma Bengaluru: We are offered Try & Buy and On-spot Exchange. Exceptions are for Prints/Stickers/Badges are only treated as Try & Buy.
Return & Exchange Process - The Return or Exchange can be initiated via the Website, read through the prompts highlighted on the Website.
- The process will be initiated only when the Customer Experience Team accepts your requests, typically within 48 hours post the request raised from the customers end.
- Reverse Pickup: Reverse pickups will be arranged only after confirmation from Customer Experience Team.
- Packaging: Please ensure items are packaged as they were delivered to you.
- The refund method stays the same for both COD & Prepaid Orders.
