FAQs

MY ACCOUNT & MY ORDER

  1. HOW DO I PLACE MY ORDER?
  • Browse Products: Explore our wide range of products and find something you love. For size-specific items, refer to our size chart before selecting your size.
  • Add to Cart: Once you've made your choice, click the ‘Add to Cart’ button.
  • Review Your Cart: Click the cart icon at the top right corner to review your selections. You can continue shopping or proceed to checkout.
  • Login or Register: Log in to your existing Bene kleed account, or create a new one if you’re a first-time user.
  • Place Your Order: Confirm your shipping address, choose a payment method, and finalize your purchase by clicking ‘Place Order.’
  • Shopping made easy—happy exploring!

     2 . HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY?

  • After placing your order, you’ll receive a confirmation email and WhatsApp message with all the details, including your order ID. Once your order is shipped, you will get another message from our delivery partner to keep you updated. From there, just sit back, relax, and get ready to enjoy your awesome product(s)! 

      3. HOW DO I RECEIVE MY ORDER?

  • We have partnered with several trusted courier services to ensure your orders are delivered straight to your doorstep within 5-7 business days, depending on your location. Every order is securely packed and sealed to guarantee that your items arrive in perfect condition.

     4. I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/NET   BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?

  • Please check your bank account to confirm if the amount has been debited. In case of a payment failure, debited amounts are typically reversed by banks within 10 business days.
  • For further assistance or any issues, feel free to email us at care@benekleed.com or contact our helpline at +91-8861533548. We're here to help!

     5. HOW SHOULD I CHECK THE STATUS OF MY ORDER?

  • After placing your order, you’ll receive a confirmation email and WhatsApp message with order details. Once shipped, you will be notified again.
  • In case of any delays or issues, we’ll notify you with updated shipping and delivery timelines. For urgent delivery or other concerns, email us at care@benekleed.com or contact us at +91-8861533548, and we’ll assist you as best as we can.

       PAYMENT MODE

  1.  IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
  • All credit card, debit card, and net banking transactions are processed through a secure, encrypted connection, ensuring your money is safe.

      2. CAN I GET THE INSTANT REFUND?

  • Yes, for Bengaluru BK Crew we are offered instant refund, within the same day. For other cities, as soon as the agent will pick the return product, the refund will be processed within 1-2 business days.

      3. ARE THERE ANY HIDDEN CHARGES?

  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.

      4. WHAT SHOULD I DO IF MY PAYMENT FAILS?

  • If you experience a payment failure, please try again and ensure the following:
  • Verify that your account details, billing address, and password (for Net Banking) are correct.
  • Ensure your internet connection is stable during the process.
  • If your account was debited despite the failure, the amount will usually be refunded within 10 business days. For further assistance, feel free to email us at care@benekleed.com or contact us at +91-8861533548.

SHIPPING & TRACKING

  1. HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
  • Orders within India are generally delivered within 5-7 business days in metro cities and 10-12 business days for other locations.
  • For Namma Bengaluru: Orders within Bengaluru are delivered within few hours of the same day ordered. Order after 4pm will be reaching the next day morning before 12pm.
  • Please Note: Delivery times may vary due to factors such as shipping address, public holidays, or extreme weather conditions.

      2. HOW DO I TRACK MY ORDER?

  • You’ll receive a confirmation email and whatsapp message with all the details, including your order ID. Once your order is shipped, you will get another message from our delivery partner to keep you updated. From there, just sit back, relax, and get ready to enjoy your awesome product(s)!

      3. WHAT IF MY ORDER IS UNDELIVERED?

  • If our courier partners have done multiple attempts and are unable to deliver the product. In this case, the order is returned to us and we will issue a refund.

RETURNS & EXCHANGE

  1. WHAT AMOUNT WILL BE CREDITED IN CASE OF A RETURN OR EXCHANGE? 
  • In case of a return or exchange, the customer will be credited only the product value, after adjusting any discounts applied at the time of purchase. No return/exchange or reverse shipping charges will be deducted. The original shipping charges are non-refundable. (₹100 for COD orders).

      2. WHAT IS OUR RETURNS POLICY?

  • Please ensure you take an unboxing video of the package before opening it.
  • Timeframe: Returns are accepted within 7 days of delivery for orders placed outside sale periods.
  • Non-Returnable Products: Due to hygiene standards, we don’t accept returns on certain items, including boxers, bodysuits, crop tops, tank tops,  and stationery items like patches/stickers/badges.
  • Condition: Items must be in their original, unwashed condition with all tags & seal attached.
  • Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).
  • Defective Products: If you've received a defective item, please email unboxing videos and Photos to App & Website, and our Customer Experience Team will assist.
  • Shipping Charges are Non-Refundable in case of COD.
  • Refund Method: Refund is to be issued to the original payment method.

     3. WHAT IS OUR EXCHANGE POLICY?

  • Timeframe: Exchanges are accepted within 7 days of delivery for orders placed.
  • Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you.
  • The above policies are the same for our New IN / Exclusive collection as well.
  • For Namma Bengaluru: We are offered Try & Buy & instant exchange. Exceptional categories are patches/prints/badges are only treated as Try & Buy.

     4. HOW IS OUR RETURN & EXCHANGE PROCESS DONE?

  • The Return or Exchange can be initiated via the Website, read through the prompts highlighted on the Website.
  • The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.
  • Reverse Pickup: Reverse pickups will be arranged only after confirmation from Customer Experience Team.
  • Packaging: Please ensure items are packaged as they were delivered to you.
  • The refund method stays the same for both COD & Prepaid Orders.

     5. ARE THERE ANY ITEMS THAT ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE?

  • Due to hygiene standards, we don’t accept returns on certain items, including boxers, bodysuits, crop tops, tank tops,  and stationery items like stickers/badges.

     6. HOW DO I INITIATE A RETURN?

  • Log in to your account on our website.
  • Go to your profile and click on “My Orders.”
  • Select the order you wish to return or exchange.
  • Click the “Return” button and follow the prompts to complete the process. Please Note: The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

      7. DO I HAVE TO SEND BACK ALL ITEMS TOGETHER OR CAN I RETURN THEM      SEPARATELY?

  • Customers have the flexibility to return items individually without needing to return the entire order. This option is referred to as ‘Partial Returns.’
  • Partial Returns offer a more convenient and efficient way to manage your returns, tailored to your specific needs.

       8. HOW LONG DOES IT TAKE TO PROCESS RETURNS?

  • Once your returned item(s) is picked up by the delivery executive, it usually takes 1-2 business days for the refund to reflect to your original source of payment.

       9. CAN I RETURN OR EXCHANGE ITEMS PURCHASED DURING A SALE OR PROMOTION?

  • No, items purchased during a Sale or Promotion are NOT eligible for return or exchange.

       10. WHAT IF I RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?

  • Please ensure you take an unboxing video of the package before opening it
  • Record an Unboxing Video: Always record an unboxing video while opening the package. This is essential to validate the issue.
  • No Returns Without Video Proof: Returns will not be accepted if an unboxing video highlighting the issue is not provided.
  • Share Within 24 Hours: Send the unboxing video to care@benekleed.com or to +91-8861533548 within 24 hours of delivery.

       11. WHAT IS DURATION OF THE RETURN POLICY?

  • Duration: Returns can be initiated within 7 days from the date of delivery.
  • Eligibility: Customers may request a return if they encounter any issues with their purchase during this period only.
  • Conditions: Ensure the product meets the return criteria outlined in our policy for successful processing.

       12. HOW DO I TRACK THE STATUS OF MY RETURN OR EXCHANGE?

  • Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via WhatsApp. This link will allow you to conveniently track the status of your return or exchange in real time. 

       13. CAN I CANCEL A RETURN REQUEST AFTER IT HAS BEEN INITIATED? 

  • Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.

       14. WHAT IS REFUND POLICY FOR PRE-PAID ORDER CANCELLATION?

  • If an order is cancelled before shipment, the refund will be done through original source of payment method.

       15. I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?

  • We notify customers via email as soon as the refund process is initiated. If you haven’t received your refund yet, Check your email inbox for our refund confirmation.

CANCELLATION

  1.  HOW DO I CANCEL MY ORDER?     
  • Cancellations will only be possible if and till the order has not been dispatched from our warehouse. The refund for prepaid cancellation will also be sent to your original source of payment method.

MISCELLANEOUS

  1. DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
  • Yes, we absolutely do. You can email us with your order and design details at care@benekleed.com or reach our customer care executive via +91-8861533548. We’ll also try and work out a discount for you, depending on the quantity of your order.

      2. I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR  INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?

  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
  • It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
  • If you want to add a note to the gift, please email the note to us at care@benekleed.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

     3. IS THERE A WAY TO PICK THE RIGHT SIZE OF THE PRODUCT BEFORE BUYING       IT?

  • Size Chart: To ensure you pick the perfect fit, refer to the detailed size chart with measurements available on each product page.
  • Need Help? For any queries or additional assistance, feel free to reach out to us at care@benekleed.com or at +91-8861533548.

      4. I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?

  • Once your order is confirmed and accepted, additional products cannot be added to the same order. To purchase more items, please place a new order.

     5. WILL I RECEIVE A FULL REFUND FOR A DISCOUNTED PRODUCT I WANT TO RETURN?

  • No, you will be refunded only the amount you paid for the product, not its original price.

     6. IN CASE I RETURN THE PRODUCTS, WILL THE COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?

  • No. These are one time convenience charges (for COD) and are non-refundable. We don't charge any other fee.

      7. WHAT IF I'M NOT AVAILABLE WHEN THE PICKUP IS BEING ATTEMPTED?

  • Our courier partner will attempt the pick up 3 times.