- Bene Kleed — Cancellation Policy
At Bene Kleed, we understand that plans can change. If you need to cancel your order, you can do so within
the applicable cancellation window, subject to the conditions mentioned below.
This policy applies to orders placed through benekleed.com.
1. Cancellation Window
You can request cancellation of your order within 1 hour of placing the order.
Once the 1-hour cancellation window has passed, cancellation may not be possible, as the order may have
already moved into processing or dispatch.
2. How to Cancel Your Order
You can request cancellation through the cancellation option available on our website/order interface.
You may be required to provide:
• Order number
• Registered phone number
• Reason for cancellation, if applicable
Please ensure that your registered phone number is reachable so our Customer Experience team can
contact you if required.
3. Cancellation After the 1-Hour Window
Once the 1-hour cancellation window has passed, we may not be able to cancel the order as it may already
be under processing, packing or dispatch.
If the order has already been dispatched, cancellation may not be possible. In such cases, the applicable
Return Policy will apply once the order is delivered.
4. Technical Issues While Cancelling
If you are trying to cancel your order within the 1-hour cancellation window but face a technical issue while
using the website, please contact our Customer Experience team within the applicable cancellation period.
Our team will assist you from the backend and help process the cancellation request, subject to the order
status.
5. Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled, the refund will be initiated to the original payment source.
The refund process will be initiated within 24 hours of successful cancellation.
The time taken for the amount to reflect in your account may vary depending on the payment provider or
bank.
6. Cancellation of COD Orders
For Cash on Delivery (COD) orders, no payment is collected at the time of placing the order. Therefore, if a
COD order is successfully cancelled before dispatch, there is no refund to be processed.
7. Orders Already Dispatched
Once an order has been dispatched, cancellation may not be possible.
If you no longer wish to keep the product after delivery, you may raise a return request subject to the
applicable Return Policy and its 7-day return window.
8. Partial Cancellation
If your order contains multiple products, cancellation of individual products may be possible only if the order
has not yet been processed or dispatched.
Partial cancellation may not be possible once the order has entered the dispatch process.
9. Cancellation by Bene Kleed
In certain situations, Bene Kleed may need to cancel an order due to reasons such as:
• Product being unavailable
• Inventory discrepancy
• Incorrect product or pricing information
• Payment or order verification issues
• Operational or logistical constraints
• Any other unforeseen circumstances
If a prepaid order is cancelled by Bene Kleed, the applicable refund will be initiated to the original payment
source.
10. Customer Support
If you need assistance with cancelling your order, please contact our Customer Experience team with your
order number and registered phone number.
Customer Support: +91-8861533548
Email: care@benekleed.com
For cancellation requests, please ensure that you contact us within 1 hour of placing the order.
