Refund policy

RETURN & REFUND POLICY

At Bene Kleed, we want you to be happy with your purchase. If a product doesn’t work for you, you can request a return within the applicable return period, subject to the conditions mentioned below.

This policy applies to orders placed through benekleed.com.

1. Return Window

You can raise a return request within 7 days from the date your order is delivered.

The 7-day period starts from the date the order is marked as delivered. Return requests raised after this period may not be accepted.

Example: If your order is delivered on 10 September, you can raise a return request until 17 September.

2. Return Eligibility

A product is eligible for return if:

The request is raised within the 7-day return window.
The product is unused and unworn.
The product has not been washed, altered or damaged.
Original tags and labels are attached and intact.
The product is returned in the same condition in which it was received.
The product passes our quality check.

Products specifically marked as non-returnable or having special return conditions will follow the terms mentioned at the time of purchase.

3. Products Not Eligible for Return

Returns may not be accepted if:

The return request is raised after 7 days from delivery.
The product has been worn, washed or used.
The product has been altered or damaged.
Tags or labels are missing or tampered with.
The product has stains, marks, odour or other signs of use.
Any part or accessory supplied with the product is missing.
The product fails our quality check.
The product was specifically marked as non-returnable.

4. How to Raise a Return Request

You can raise your return request through the return option available on our website.

You may be required to provide:

Order number
Registered phone number
Product details
Reason for return

Please ensure that your registered phone number is reachable so our Customer Experience team can contact you if required.

5. Technical Issues While Raising a Return

If you are eligible for a return but face a technical issue while raising your request on the website, please contact our Customer Experience team within the 7-day return window.

Our team will assist you from the backend and help initiate the return request, subject to the product meeting the applicable return conditions.

6. Return Approval & Pickup

Once your request is submitted, it will be reviewed based on the applicable return conditions.

If approved, a reverse pickup will be arranged through our logistics partner. Please keep the product packed and ready for pickup.

Multiple unsuccessful pickup attempts may result in the return request being closed.

7. Quality Check

Once the returned product reaches us, it may undergo a quality check.

We may check the product for:

Usage or signs of wear
Washing or alteration
Tags and labels
Stains, marks or odour
Damage
Missing components or accessories

If the product does not meet the return conditions, the return may be rejected.

8. Partial Returns & Promotional Orders

If your order contains multiple products, you may return individual eligible products.

For orders placed using discounts, coupons, bundles, free products or other promotional benefits, the refund may be recalculated based on the applicable offer terms.

Certain sale or promotional products may also have specific return conditions, which will be communicated at the time of purchase.

9. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact our Customer Experience team as soon as possible.

Our team may request photographs or other information to verify the issue and will guide you through the applicable resolution process.

10. Refund

Once the return pickup has been successfully completed, the refund process will be initiated within 24 hours, subject to the returned product meeting the applicable return conditions.

Prepaid Orders

For prepaid orders, the refund will be processed to the original payment source used to place the order.

COD Orders

For Cash on Delivery (COD) orders, the refund will be processed after the customer provides the required refund details, such as a valid UPI ID or applicable bank account details.

To avoid delays, customers are requested to provide accurate and valid refund details when requested by our Customer Experience team.

Please note: Once the refund is initiated by Bene Kleed, the time taken for the amount to reflect in the customer's account may vary depending on the payment provider or bank.