Shipping policy

SHIPPING & DELIVERY POLICY

At Bene Kleed, we aim to make your shopping experience as smooth as possible—from placing your order to getting it at your doorstep.

This Shipping & Delivery Policy explains how we process, ship and deliver orders placed on benekleed.com.

1. Shipping Coverage

We deliver across India to all serviceable PIN codes.

Delivery availability is confirmed at checkout based on your delivery PIN code and the availability of our logistics partners.

If your PIN code is not serviceable, we may be unable to accept or process the order for delivery to that location.

2. Shipping Charges

We offer free standard shipping on orders of ₹999 and above.

For orders below ₹999, applicable shipping charges, if any, will be displayed at checkout before you complete your payment.

Any promotional shipping offer will be subject to the terms communicated during the relevant promotional period.

3. Order Processing & Dispatch

Once your order is successfully placed, we begin processing it for dispatch.

Orders go through inventory confirmation, packing and handover to our logistics partner before they are shipped.

You will receive order and shipping updates on your registered contact details once your order is processed and dispatched.

Orders placed during sale events, launches or periods of exceptionally high order volumes may require additional processing time.

4. Delivery Timeline

Delivery timelines depend on your delivery PIN code, logistics availability and other operational factors.

Your estimated delivery date or delivery window will be displayed at checkout wherever available.

The delivery timeline shown at checkout is an estimate and may vary due to circumstances such as logistics delays, weather conditions, public holidays, high order volumes or other circumstances beyond our reasonable control.

5. Bengaluru Delivery

Customers in eligible Bengaluru PIN codes may have access to additional D2C delivery services, including Same-Day Delivery and Next-Day Delivery.

Availability depends on:

Delivery PIN code
Order placement time
Product and inventory availability
Operational capacity

The applicable delivery option and estimated delivery time will be displayed at checkout when available.

Bengaluru-specific services may not be available for every product, order or PIN code.

6. Tracking Your Order

Once your order has been dispatched, tracking details will be shared through the contact information provided at the time of placing the order.

You can use the tracking information to check the latest status of your shipment.

7. Delivery Attempts

Our logistics partner will make up to three delivery attempts at the address provided while placing the order.

Please ensure that:

Your delivery address is complete and accurate.
Your mobile number is correct and reachable.
Someone is available to receive the order.

If delivery cannot be completed after three attempts due to the customer being unavailable, an incorrect or incomplete address, or other delivery-related reasons, the order may be returned to Bene Kleed as Return to Origin (RTO).

8. Address Changes

If you need to change your delivery address, you may request an address change within 1 hour of placing your order.

Please contact our Customer Care team as soon as possible with your order number and updated address.

Address changes requested after 1 hour of placing the order cannot be guaranteed, as the order may have already entered the processing or fulfilment stage.

Any address change is subject to PIN-code serviceability and operational feasibility.

Once an order has been dispatched, an address change cannot be accommodated.

9. Delayed Delivery

While we make every effort to deliver your order within the estimated timeline, delays may occur due to circumstances including:

High order volumes
Weather conditions
Transportation or logistics disruptions
Public holidays
Incorrect or incomplete delivery information
Events beyond our reasonable control

If your order is delayed beyond the expected delivery timeline, please contact our Customer Care team with your order details so that we can assist you.

10. Undelivered Orders / RTO

If an order cannot be delivered after three delivery attempts, it may be returned to Bene Kleed as Return to Origin (RTO).

For prepaid orders, any applicable refund will be processed in accordance with our Refund Policy.

For COD orders, the order may be closed once it is returned to Bene Kleed.

Repeated undelivered or refused orders may affect the availability of COD or other services for future orders.

11. Damaged or Tampered Packages

If your package appears to be damaged or tampered with at the time of delivery, please contact our Customer Care team at the earliest.

For products received damaged, defective or incorrect, please refer to our Damaged / Defective / Wrong Product Policy for the applicable process.

12. Sale & High-Volume Periods

During major sales, launches, festive periods and other high-volume events, order processing and delivery may take longer than usual due to increased order volumes.

Where applicable, revised estimated delivery timelines will be communicated at checkout or through order updates.